Information We Collect

Depending on how you interact with our store, we may collect information you provide directly, including your name, email address, telephone number, billing address, shipping address, order details, and messages sent to customer support.

Some technical information may be collected automatically when you browse the site, such as device type, browser information, pages viewed, interactions with the website, and approximate location derived from network information.

How We Use Information

We use personal information where reasonably necessary to:

• Accept, process, fulfill, and provide updates about orders.
• Respond to product questions, return requests, and customer support enquiries.
• Maintain, secure, troubleshoot, and improve the website and services.
• Detect, investigate, and prevent fraud, abuse, or misuse.
• Meet applicable legal, accounting, and regulatory obligations.
• Send marketing communications where permitted and, where required, with your consent.

How Information May Be Shared

We may share information with service providers that help operate the store, including ecommerce platform providers, payment processors, shipping and fulfillment partners, customer support services, analytics providers, and technical service providers. They may use information only as needed to provide their services or as otherwise permitted by law.

We may also disclose information where required by law, to respond to lawful requests, protect rights and safety, or support a business transaction such as a merger or restructuring.

Cookies and Similar Technologies

Our store and service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand site performance, and, where enabled, measure marketing activity. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, recordkeeping, dispute resolution, fraud prevention, and legal compliance. Retention periods depend on the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No online service, transmission method, or storage system can be guaranteed to be completely secure. Please use a secure device and avoid sending sensitive payment credentials through ordinary email.

Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. You may also opt out of marketing emails using the unsubscribe link where provided.

To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.

Children and Policy Updates

Our store is not intended to knowingly collect personal information from children in circumstances where parental consent is required. We may update this policy from time to time. The revised version will be posted on this page, with an updated effective date where appropriate.

Contact for Privacy Enquiries

Guangzhou Chijiang Technology Co., Ltd.
Room 301, No. 9, Chaoyang East Cross Street, Shipai, Tianhe District, Guangzhou, Guangdong, China, 510630.

Email: service@erelor.com
Phone: +86 17896451636