ππ«ππ₯π¨π«β’ / COMPANY RECORD
Customer support directory
From our store
to your door.
A straightforward guide to order processing, delivery estimates, tracking, and what to do if a parcel takes longer than expected.
Order processing
Most orders are processed within 1β3 business days after payment confirmation. Weekends and public holidays are not counted.
Carrier handover
Once the order is packed and handed to the carrier, tracking details will be sent by email when available.
Estimated transit
Standard delivery is estimated at 7β15 business days after dispatch. Total estimated time including processing is approximately 8β18 business days.
Follow the parcel.
When tracking is available, we will send shipment details to the email address provided at checkout. Carrier systems may need time to display the first scan after dispatch. If tracking has not updated for several business days, contact us with your order number.
Make delivery easier.
Please provide a complete and accurate delivery address, including apartment or unit number, city, region, postal code, and a reachable phone number where required. Contact us promptly if you notice an error; changes may not be possible after dispatch.
When timing changes.
Customs inspections, weather, public holidays, peak-season volume, carrier disruptions, and other events outside our reasonable control may extend delivery estimates. Transit times are estimates, not guaranteed delivery dates.
Parcel not received?
Check the tracking page and with household members or your local carrier where appropriate. If a parcel is marked delivered but cannot be located, contact us so we can advise on next steps.
Know the total before you place your order.
Any shipping charge applicable to your order will be displayed at checkout before payment. If duties, taxes, or import charges apply, responsibility will be determined by the checkout terms and the laws of the destination country.